Are you having problems running the Netflix app on your android device? There is nothing to worry about since this guide will provide solutions that should fix this problem.
Netflix is one of the most popular video streaming services worldwide. But this doesn’t mean that you won’t run across errors while using Netflix. Many users have complained sometimes their Netflix account does not work or shows unexpected errors while watching Netflix shows and movies. Many issues such as hardware issues, internet and connectivity issues, login issues, and specific other issues are common. The Netflix app also crashes at times.
There is no problem that can’t be solved. Keeping this thought in mind, we are here to provide a solution to each of your problems. Problems like facing a black screen shouldn’t deter you from watching Netflix. This article will offer you solutions for all such issues. So let us dive into the sea of solutions without further delay.
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Netflix login problems
There is no use of Netflix if you are unable to log in to your account. There could be many causes behind this issue. One of the most common issues is that you might be entering an incorrect password or wrong credentials.
You might not remember your Netflix password, and it might be frustrating to keep trying passwords and still get the “Incorrect password” error. A simple solution to resolve this problem is resetting the password and enjoying the latest movies and shows again. To reset your password, enter your email in the required field and select the “forgot password” option. You will receive a link on the registered email ID. Login to your mail and click on the link, which will prompt you to set a new password.
Netflix app is continuously crashing
This issue is prevalent among loyal Netflix customers. Apart from Netflix, other apps also crash sometimes due to various problems. To resolve this issue, you just need to follow some simple steps. The first step is to force stop the app. Now, open the Netflix app and see if you are still facing the issue. If yes, then turn off your device and restart it. If the problem is still there, then the only solution is to uninstall the app and install it again.
Netflix Error 12001
Many users have complained that they are facing error 12001 when they use Netflix. The primary reason behind the “Netflix not working” error is corrupt files or outdated data. You can solve this problem by clearing app data on Android. Follow the given steps:
- Navigate to the settings menu.
- Look for the “Apps Section” from the list of items.
- Find “Netflix” from the list of apps and select it.
- Tap on “Storage” and select the “Clear data” option.
- After following these steps, check if the app is working now.
Netflix streaming complications
You also might face some streaming problems, which means you would be unable to watch any videos. To resolve this, you need to play around and do some tweaks. The first step is to restart your device, router, and modem. After doing this, open Netflix and see if the problem is still prevalent.
If you see the same error, check the Play Store whether any updates are available for the Netflix app. Update the app if it is not updated to its latest version. If you still get the same error, update the software of your device if that feels necessary.
You should also check the number of members using the same Netflix account. You will face problems if the number of viewers crosses the maximum limit. If any unauthorized users have access to your account, you should immediately reset the password to remove the unwanted users. If none of the above solutions work, the last thing you can do is clear the app’s cache. The junk files might be interrupting the normal functioning of the app.
Unable to download Netflix videos
There might be some problems with the app’s connections if you cannot download content from the Netflix app. Before you try any of the solutions, ensure that you are using only the latest version of the Netflix app.
The only reason behind this problem is the app being outdated. You should update the Netflix app if you are not using the latest version. Also, ensure that your device has more than enough storage to download the videos.
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Services issues from Netflix’s end
In the above issues, the problem lay with your device and connection. However, it also may be that the problem might also be with the Netflix service. You should ensure that the Netflix server is working fine. Visit the Down Detector Site. See if Netflix is among the websites or servers that are facing downtime. Check your WiFi connections and switch to mobile data once and observe.
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